What are Disney cast members not allowed to say?
Andrew Mccoy
Updated on January 18, 2026
16 Rules For Walt Disney World & Disneyland Cast Members
- When you work for Disney, you're not an employee. ...
- A Cast Member is never allowed to say “I don't know.” If a guest asks a question that the Cast Member doesn't know the answer to, they have to pick up a telephone and call someone for the answer.
What are Disney characters not allowed to say?
Aside from making all your childhood (... and adulthood) dreams come true, you can count on them for one more thing: always having the answer. This is because, according to Travel & Leisure, Disney theme park characters aren't allowed to say, "I don't know" when a guest asks them a question. Any question.What are the three words Disney employees Cannot say?
What three words can't Disney employees say? The three words that Disney employees are trained not to say are “I don't know.” “If a guest asks you a question, you always have to have an answer, no exceptions,” an anonymous former Cast Member shared online. “If you don't know it, find out, but don't say you don't know.What are the rules for Disney cast members?
The new guidelines mean cast members won't have to cover their tattoos and can style themselves in costumes that are gender inclusive. The company will also provide more inclusive products like costumes for people in wheelchairs, LGBTQ Mickey ears, and revamp attractions in the parks to feature more diversity.Are you allowed to tell people you work at Disney?
18 18.Of course if you work a regular job you're allowed to talk and post about it. But if you're in an entertainment role, revealing which character you play is forbidden.
10 STRANGE Requirements Become A Cast Member At Disney Theme Parks
What is a code V at Disney?
For example, a “Code P” means someone accidentally urinated in the park and a “Code V” stands for vomit. We even heard about silly codes such as “405 in Line 2” which means there's someone attractive standing in line. Of course, codes of this nature are not Disney-approved in any park.Is dyed hair allowed at Disney?
The Disney Look does not permit extremes in dyeing, bleaching or coloring. If hair color is changed, it must be natural-looking and well maintained. Subtle highlighting or frosting is permitted as long as it creates a uniform look over the whole head and meets all of the previously listed guidelines.Why can't Disney employees point with one finger?
known as “the Disney point.” The reason is that Disney parks get visitors from all over the world every single day. Some of these visitors come from countries where pointing with one finger is considered pretty much as rude as flicking the V sign, so to keep everyone happy – two fingers are used instead.Can cast members have colored hair?
HAIRSTYLING & HAIR COLORINGHair length, including completely shaved styling, is at the Cast Member's discretion. Hair below shoulder length should be secured if it falls forward over the face or covers the nametag while working. If the hair color is changed, it should be well maintained and in natural occurring hues.